1.) Account Setup
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to
provide us with an email address which is not @ the domain(s) you are signing up under.
All services provided by us may only be used for lawfulpurposes. This includes, but not limited to: copyrightedmaterial, material we judge to be threatening or obscene,
pornography. ANY INFRACTION WILL RESULT IN INSTANT CONTRACT TERMINATION WITHOUT REFUND AND POSSIBLE LEGAL PENALTIES.
Examples of unacceptable material:
IRC Bots,Warez Sites,Pirated Software,Hate sites,Hack programs and archives
3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double optin” will be treated as spam. Any user who
sends out spam will have their account terminated without notice.
We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at itssole discretion. We also reserves the right to make anysuch modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of jahserve.com. All rights reserved.
4.) Payment Information
You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify jahserve.com of your desire to cancel any or all services received, those services
will be billed on a recurring basis.
We reserve the right to change the yearly payment amount and any other charges at anytime.
5.) Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
6.) Cancellation and Refunds
We reserve the right to cancel the account at any time.
Customers may cancel at any time. We give you an unconditional 30 day money back guarantee on managed hosting. Refund requests after 30 days will be refunded on prorated basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligiblefor a refund or if you have opened a second account with us.
7.) Resource Usage
Users may not initiate the following:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could causesuch problems; these include: CGI scripts, FTP, PHP, HTTP,
b) Run any type of interactive real-time chatapplications that require server resources.
Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes atany point in time on the server. This includes any and alldaemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
8.) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot becarried over to the next month.
9.) Money back Guarantee
On hosting plans no full refund will be honored, the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.
10.) Price Change
The amount you pay for hosting will never increase fromthe date of purchase to the date to year. We reserve the right to change prices listed on our site, and the right to increase the
amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, its agents, its customers, officers and employees, that mayarise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property
caused by any products sold or otherwise distributed inconnection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary
rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from jahserve.com’s server.
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims
any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and
all service interruptions caused by us and our employees.
13.) Changes to the TOS
We reserve the right to revise its policies at any time without notice.
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. PAYPAL preferred, Checks, Money orders (Orders Complete when check CLEARS)
Q. Are your server’s Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites. (Pro Package Only)
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. No. This Is a Yearly Contract.
Q. Can I host friends?
A. Yes, you may host your friends on subdomain, refere to Plans for details..
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 24hrs of payment usually less for paypal, when checks clear.
Q. Are there any hidden costs, or setup fees?
Q. Do you offer telnet or shell access?
A. No due to security reason’s we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory’s within CPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server’s to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click “domain management” inside of domain management you will see a place to manage and add sub-domains.
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It’s not letting me upload my files what’s wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn’t my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account’s.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. It’s a year to year contract, You will be billed a month before contract expires.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include “I give you permission to delete my website and all of it’s content.”
Q. What is the difference between shared ssl and private ssl?A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.
Q. I’m going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a installation and added hosting fees.
Q. How do I transfer a ssl?
A. Every place that sells ssl’s has a different transfer procedure. You will need to ask the supplier you purchased it from.
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn’t have a folder already named that name. If it does the sub will not work. Example… I want to create the subdomain test.jahserve.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
Q. What is an addon domain?
A. Only subdomains are allowed refere to plans.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn’t proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. “New Domain Name:” You will put in the newdomain.com do not put www in the name!
2. “Username/directory/subdomain Name:” This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn’t already have a folder. Example… If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. “Password:” fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.